Frequently Asked Questions
If a booking is not displayed in the app, please first check the Cockpit to verify whether the trip has been imported correctly.
If the booking cannot be found in the Cockpit or the trip has not been imported successfully, please contact our support team by opening a support ticket at ticket@tourist-mobile.com.
Please include all relevant booking and customer details to help us investigate the issue as quickly as possible.
Why is a booking not showing in the app?
If a customer does not receive a password reset or TAN code email, please first check the email delivery status within the customer's company email system.
The responsible IT or email administrator should verify whether:
The email was successfully delivered by the mail server.
The email was blocked by the company's email security or filtering system.
The email was classified as spam or junk mail.
The email was delivered to the customer's spam or junk folder.
We recommend checking these points before escalating the issue to support.
Why is the customer not receiving the password reset or TAN code email?
If a customer's name is displayed incorrectly in the app, the customer information can be corrected through the User Management section.
Open the relevant customer record, update the incorrect name or customer details, and save the changes. The corrected information will then be used for the customer profile in the app.
Why is the customer's name displayed incorrectly in the app?
Why is the Admin link no longer working or why can I no longer log in?
If the Admin login page is no longer accessible or the login does not work, the issue is often caused by an incorrect or outdated link being saved as a bookmark in the browser.
Please resend the original Admin link to the customer and ask them to open it directly instead of using the existing bookmark.
Once the correct link has been opened, test the login again. If the login works successfully, we recommend replacing the old browser bookmark with the correct Admin link.